Product information
LiFePO4 Battery Products
- Shipping Countries
Only ship to the US.
We do not ship to Hawaii, Alaska, Puerto Rico, and P.O. Boxes. Orders with multiple items may be shipped in separate packages to speed up delivery.
- Shipping Prices
All products free shipping.
- Shipping Time
5-8 working day, rest day postponed to working day.
If you have any questions,
please contact us: service@bateriapower.com
Solar Charge Controller & Accessories
- Shipping Countries
North America: US/CA
Europe: GE/EN/FR/BE/DK/AT/FI/HU/IT/PT/SP/GR/NL/NO
Oceania: AU/NZ
Asia: JP/KR/HK/TW/MY/TH/VN/SG/PH//ID/RU
Usually, we ship the products ordered by customers from the nearest warehouse. We will prioritize the delivery from the local overseas warehouse according to the actual situation of the order. If there is no local inventory, we will Arrange for products to be shipped from China. you can refer to the extimate delivery date while enter cart page or checkout page.
- Shipping Time
North America/Asia:5-8 working day.
Europe: 7-14 working day.
Oceania: 10-15 working day.
If you have any questions,
please contact us: service@bateriapower.com
- Shipping Prices
Calculated based on product weight.
1.US/GE/EN/FR/BE/DK/AT/FI/HU/IT/PT/SP/GR/Asia: All products free shipping
2.CA
| Product Weight | Shipping Prices |
| 0kg–3kg | Free |
| 3.1kg–6kg | $5.00 USD |
| 6.1kg and up | $10.00 USD |
3.NL/NO/CH
| Product Weight | Shipping Prices |
| 0kg–3kg | Free |
| 3.1kg–6kg | $10.00 USD |
| 6.1kg and up | $12.00 USD |
4.NZ
| Product Weight | Shipping Prices |
| 0kg–3kg | $5.00 USD |
| 3.1kg–6kg | $10.00 USD |
| 6.1kg and up | $12.00 USD |
5.AU
| Product Weight | Shipping Prices |
| 0kg–3kg | Free |
| 3.1kg–6kg | $5.00 USD |
| 6.1kg -9kg | $10.00 USD |
| 9.1kg and up | $12.00 USD |
How does my order get processed
1. Orders will be processed within 1 business day.
2. In general, the order will be shipped within 1 business day after the payment is successful.
Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on., we will notify the customer by email.
3. The order won't be shipped on Saturday and Sunday, and orders placed on Saturday and Sunday will be shipped next Monday.
4. After delivery, the tracking code will be notified by email, and you can click the link below to check the status of the package.
https://bateriapower.com/apps/track123
Support
If you have not received the goods 30 days after the order is shipped, please contact our customer center at service@bateriapower.com, and we will check for you whether the package has been lost. If lost, we will resend or refund for you.
Please contact us if you have any questions about product shipping information.E-Mail address: service@bateriapower.com
Return & Refund Policy
Order cancellation
If you contact us within 5 hours of placing your order it may be possible to cancel your order.This also applies for pre-order products. Please email us at service@bateriapower.com, and we'll do our best to help.
Notes
1. Please note that BateriaPowr will not accept returns beyond 30 days of delivery (this excludes returns for defects or quality issues, which can be accepted after inspection and approval by BateriaPowr
2. For BateriaPowr products purchased from other authorized retailers or sellers, please contact the seller where the item was originally purchased.
Return
Please contact us via email at service@bateriapower.com. Thank you for your understanding : )
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 30 days after you received items. Refunds will be issued to your original payment method only.
In order to avoid the situation that some customers return the goods without any reason in the near future and the tracking number is lost due to no notification, please contact us to obtain the right address.
What if I never received my item?
① Some orders will be sent via Amazon logistics sometimes, the order tracking number will be a bit later updated. we will send you the tracking number ASAP once it updates. and thanks for your patience and understanding.
② In addition, if the goods are lost or stolen, please contact service@bateriapower.com and provide evidence like surveillance video or any other material, we will issue the claim to the logistics party and confirm the order situation. thank you very much for your understanding.
③ Except for logistics reasons. If the order can not be delivered in time or fail to be delivered for the reason that customer's address and email information is not filled correctly.
please contact us：service@bateriapower.com
Return address US: 1051s rockefeller ave Ontario,CA, 91761
Faulty Items
Faulty Items
We at www.bateriapower.com make every effort to check your purchase thoroughly for any defects before sending it to you.
Faulty Items will be returned to us within 30 days of your receipt. And please contact us service@bateriapower.com for refund or exchange.
